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Returns & Exchanges
At Cloud Nine, we want you to feel as light as air in your new wardrobe. If your purchase isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Pack Your Items
Place the unwashed and unworn garments with original tags attached into their original packaging or a secure mailing bag.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
4
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing